Is the eBay Customer Always Right? Internet Articles | September 8 Wholesale Howard Wilson Jersey , 2007 I can answer this question for you right now: the answer is 'yes'. In fact, the answer is 'YES!' - the biggest yes you've ever heard. Of the course the customer is always right. If you want to be a successful eBay seller, you should go miles out of your way to make sure every single one of your customers is 100% satisfied, however much time or money it might cost you.
A dissatisfied customer will leave negative feedback, and negative feedback is to be avoided at all costs. That one piece of negative feedback will always cost you more than it would have to deal with the complaint, whatever the value of the items you sell. You should consider any positive feedback percentage under 100% to be an absolute disaster Wholesale Emmanuel Ogbah Jersey , and a personal failure on your part.But What If?But nothing! There is no situation where you, as a seller, should get into any dispute with a buyer. Here are a few common situations and how to handle them.They say the item never arrived: Politely ask the buyer to wait a few more days to see if it turns up, and then email you again if it still hasn't arrived. If it still hasn't arrived, you should assume it was lost in the post somehow and offer to send a replacement if you have one, or give them a full refund otherwise. No Wholesale Larry Ogunjobi Jersey , I don't care what that costs you. Are you serious about selling on eBay or not?The item has been damaged in the post: You must offer to replace it or take it back for a refund without hesitation.They say the item doesn't match the description: Resist the urge to email back with "yes it does, you just didn't read the description properly". Take the item back for a refund, and edit your description if you need to, to make any confusing points extra clear.I'm sure you're spotting a pattern by now. Offering a refund will make almost any problem go away, and it really will cost you less in the long run. Remember, one piece of negative feedback will stay with you forever Wholesale David Njoku Jersey , while having a 100% positive rating is like owning a bar of solid gold.You should always handle customers' complaints before they complain to eBay - in fact, you should email them pre-emptively to ask if they have any. Going through the dispute process is time consuming, reflects badly on you and is downright unnecessary.Are you still not convinced? Think this would only work with cheap items? Well, you see, the higher the price of the items you sell, the more your reputation is worth to you. Let's say you were selling $10 Wholesale Jabrill Peppers Jersey ,000 worth of items each week, for example, and making a $1,000 profit per week overall. You might think that refunding one customer's $1,000 purchase would be a tragedy, losing you your whole week's profit. It's far better to look at it this way: if you don't give that refund Wholesale Myles Garrett Jersey , then not only will you lose the next week's profit, but you'll probably lose a few weeks' profit after that too. Now which option looks better?I absolutely can't emphasise enough the importance of really believing that the customer is always right. But trying to make excuses for complaints isn't the only thing you need to avoid. There are a lot of pitfalls that you need to avoid if you don't want to kill your business before it's even started properly - and I'll show you in the next email what they are. Emerging third world markets to big drug companies has come to be the same as California gold was to miners in the 1800's. Every major drug company is clamoring to get their stake in these emerging markets, and is stopping at nothing to do it. But just as many of the biggest drug making companies in the world have their sights clearly set on these emerging markets, many of these countries are turning to generic drugs instead. This has always been the trend in less developed areas of the world, but analysts expect as the middle classes in most of these developing nations grow, there will be more of a demand for branded medicines Wholesale Baker Mayfield Jersey , that may be more expensive, but are seen as having better quality.
That is why it is no surprise that the acquisition of generic drug companies, by larger branded drug corporations, is on the rise. As these larger drug companies are scrambling to buy the rights to generic drugs they can sell from their own, better trusted brand, companies like Wal-Mart and Kroger are clamoring to get a piece of the action. These companies know if they can buy generic drugs from these emerging markets at bottomed out prices Wholesale Nick Chubb Jersey , they can sell them in their retail outlets for a large profit. Cheap copycat generic drugs are becoming a necessity to some of these retail pharmaceutical companies because their losing more and more money everyday to well established drug companies, while at the same time having these cheap drugs attracts more customers to their stores.
But according to many in the pharmaceutical sales consulting industry, this may be a dangerous trend. Because companies like Wal-Mart and Kroger are most likely buying their generic drugs from poorer countries like India and Indonesia, this is causing a big concern about the quality of the drugs. The FDA is trying to crack down on the rising sales of generics from emerging markets to the U.S and other European countries, but the truth is, there's really not much they can do about it. As the need for cheaper Wholesale Denzel Ward Jersey , more available drugs continues to rise, there will be no choice but to turn to generic drugs on a massive scale.
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